Privacy Policy

Last updated: 22 November 2025

1. Information We Collect

We may collect the following types of information from you:

Personal Data: Name, email address, phone number, address, company name (if applicable), and other contact details when you sign up, make bookings, or contact us.
Transactional Data: Booking details, payment information (if applicable), pick-up and drop-off locations.
Technical Data: IP address, browser type, device type, operating system, and usage data (pages visited, time spent, referring URLs).
Cookies & Tracking Data: We may use cookies and similar tracking technologies to track your preferences and activity on our website.

2. How We Use Your Information

We use the data we collect for several purposes:

To provide and manage the booking service.
To communicate with you about your bookings, support requests, or promotions.
To improve our website, understand usage patterns, and optimize user experience.
To process payments (if applicable) and prevent fraud.
To comply with legal obligations.
For marketing purposes (only if you have opted in).

3. Legal Basis for Processing (If Applicable)

Depending on your location and applicable law (for example, GDPR or other data-protection legislation), we may process your personal data based on:

Consent — when you have given your explicit agreement.
Performance of a contract — to fulfill your booking requests.
Legitimate interests — such as improving our website and services.
Legal obligation — if required by law.

4. Disclosure of Your Information

We may share your information with:

Service Providers: Third-party companies who help us operate our business (e.g. payment processors, analytics providers).
Business Partners: Logistics partners, lorry owners, or transport companies to fulfill booking requests.
Legal Authorities: If required by law or in response to valid legal requests.
Marketing/Advertising Partners: Only if you have agreed to receive marketing communications.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login state.
Analyze how you use our site (via Google Analytics or similar).
Improve the functionality and performance of our website.

You can control cookies through your browser settings. However, disabling some cookies may affect how our site works for you.

6. Data Security

We take reasonable measures to protect your data:

Secure servers and encryption (SSL/TLS) for data in transit.
Access restrictions: only authorized personnel can access personal data.
Regular security reviews and updates.

However, no method of transmission or storage over the internet is 100% secure, so we cannot guarantee absolute security.

7. Retention of Data

We will retain your personal information for as long as:

You have an active account / booking, or
It is necessary to fulfill the purposes outlined in this policy (for example, billing, support), or
We are required to retain it by law.

When the data is no longer required, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Ask us for a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Deletion: Request deletion of your data (“right to be forgotten”).
Restriction: Limit how we use your data.
Objection: Object to certain data processing (e.g. marketing).
Data Portability: Receive your data in a portable format.

To exercise these rights, you can contact us at: your-email@lorryybooking.com.

9. Children’s Privacy

Our Service is not intended for children under 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us, and we will delete that information.

10. Third-Party Links

Our website may contain links to other websites. This Privacy Policy does not apply to those third-party sites — we encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

Change the "Last updated" date at the top.
Post the updated policy on this page.
If the changes are significant, we may inform you by email or via the website.

12. Contact Us

If you have any questions or concerns about this "Privacy Policy", you can contact us:

LorryyBooking.com
Email: your-email@lorryybooking.com
Address: [Your Company Address]

Disclaimer

The information, features, and services described within this platform are provided on an "as-is" and "as-available" basis. While every effort has been made to ensure accuracy and reliability, the platform, its developers, and associated service providers make no warranties—express or implied—regarding the completeness, performance, suitability, or availability of any content, service, or functionality.

The platform acts solely as a digital marketplace connecting customers with independent vehicle owners and drivers. It does not own, operate, or control the vehicles used for transportation. All drivers and fleet owners registered on the platform are independent third-party service providers, responsible for their own vehicle condition, legal compliance, documentation, behavior, and service quality. The platform shall not be held liable for delays, accidents, loss or damage to goods, pricing variations, or any service-related disputes arising between customers and drivers.

Users are responsible for verifying the details of bookings, charges, and service providers before confirming a trip. Any reliance you place on the information provided within the platform is strictly at your own risk.

The platform reserves the right to update, modify, or discontinue any part of the service at any time without prior notice. By using this application or service, you acknowledge and agree to all terms, conditions, and policies stated herein.